Returns & Exchanges

At Dreame, we want you to be completely satisfied with your home products, which is why we offer a 30-day return policy for items in original condition. If your purchase doesn't perfectly fit your space, our streamlined process ensures a quick and hassle-free resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the products in their original packaging, ensuring all manuals, accessories, and protective materials are included to prevent damage during transit.

• 3.
  Ship to Dreame

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.